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Privacy Policy

Last updated: August 2025

At Clara AI ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number)
  • Business information (company name, website, business description)
  • Account credentials and authentication information
  • Payment and billing information
  • Communications with us (customer support inquiries, feedback)

Automatically Collected Information

When you use our services, we may automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Cookies and similar tracking technologies
  • Log files and analytics data

Content You Upload

We collect and process:

  • Images you upload for Instagram profile generation
  • Business descriptions and content you provide
  • Generated content and profiles created through our service

How We Use Your Information

We use the collected information for various purposes:

  • Service Provision: To provide, operate, and maintain our AI-powered Instagram profile generation services
  • Content Generation: To analyze your business information and images to create personalized Instagram profiles
  • Communication: To respond to your inquiries, provide customer support, and send service-related notifications
  • Improvement: To understand how our service is used and improve our algorithms and features
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Marketing: With your consent, to send promotional communications about our services

Data Processing and AI

AI Processing

Your uploaded images and business information are processed using artificial intelligence and machine learning technologies to:

  • Analyze visual content and identify relevant themes
  • Generate appropriate captions, bios, and content descriptions
  • Create cohesive Instagram profile designs and layouts
  • Suggest relevant hashtags and engagement strategies
  • Improve our AI models and algorithms (using anonymized data only)

AI Training and Model Improvement

We may use aggregated and anonymized data from user interactions to improve our AI models and services. This includes:

  • Training data that has been stripped of personally identifiable information
  • Performance metrics and usage patterns
  • User feedback and interaction data

Important: We do not use your personal data, uploaded images, or generated content to train AI models without explicit user consent. All training data is anonymized and aggregated.

Third-Party AI Services

We may use third-party AI and cloud computing services (such as OpenAI, Google Cloud AI, or AWS) to process your content. These services operate under their own privacy policies and security standards. When using these services:

  • We implement appropriate safeguards to protect your data
  • We ensure third-party providers meet our security and privacy standards
  • We limit data sharing to what is necessary for service provision
  • We maintain data processing agreements with all third-party AI providers

AI Decision-Making

Our AI systems may make automated decisions about content generation and recommendations. You have the right to:

  • Request human review of AI-generated content
  • Understand the logic behind automated decisions
  • Contest decisions that significantly affect you
  • Opt-out of certain automated processing activities

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and data storage
  • Payment processing
  • AI and machine learning services
  • Customer support and communication tools
  • Analytics and performance monitoring

Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal proceedings or court orders
  • Government requests or investigations
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure cloud infrastructure with access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection practices
  • Incident response procedures for data breaches

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services and algorithms

You may request deletion of your account and associated data at any time. Some information may be retained for legal or legitimate business purposes even after account deletion.

Your Rights and Choices

Access and Control

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to certain processing activities
  • Data portability (receive your data in a structured format)

Communication Preferences

You can:

  • Unsubscribe from marketing emails using the link provided
  • Update your communication preferences in your account settings
  • Contact us to modify your communication preferences

Cookies and Tracking

You can control cookies through your browser settings, though this may affect the functionality of our service.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

  • Adequacy decisions by relevant data protection authorities
  • Standard contractual clauses
  • Certification schemes and codes of conduct

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification (if you have an account)
  • Providing notice through our service

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we've collected about you
  • Right to Delete: You can request deletion of your personal information
  • Right to Correct: You can request correction of inaccurate personal information
  • Right to Opt-Out: You can opt-out of the sale or sharing of your personal information
  • Right to Limit: You can limit the use of your sensitive personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing your request.

Data Controller Information

The data controller responsible for your personal information is:

Clara AI
Data Protection Officer
Email: support@clarasocial.com

GDPR Legal Bases and Retention

For users in the European Economic Area, we process your personal data based on the following legal grounds:

  • Contract Performance: To provide our services as outlined in our Terms
  • Legitimate Interest: To improve our services and communicate with you
  • Consent: For marketing communications and optional data processing
  • Legal Obligation: To comply with applicable laws and regulations

Data Retention Periods:

  • Account data: Retained while account is active, plus 3 years for legal compliance
  • Generated content: 30 days after account deletion
  • Payment data: 7 years for tax and accounting purposes
  • Marketing data: Until consent is withdrawn

Subprocessors: A current list of our data subprocessors is available upon request.

Cookie Policy

We use cookies and similar technologies to improve your experience. For detailed information about our cookie practices, please see our Cookie Policy (available in your browser's cookie consent banner).

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Clara AI
Privacy Officer
Email: support@clarasocial.com

We will respond to your inquiries within 30 days and assist you with exercising your privacy rights. For urgent privacy matters, please mark your email as "URGENT - PRIVACY REQUEST".